Frequently Asked Questions

  • Will I experience a cold-water spray on my bum while using the X-Clean 200 ?

    The water is sourced from the clean water tap of your toilet water supply.  The spray of the water will be the temperature of your water supply.
  • What is the water source? Where does this device connection tap into?

    The water is sourced through the hose connected to the flush tank. Go through the Installation video provided on the User manual page.
  • What is the width of the base that holds the bidet in place ?

    The width of the base is adjustable so that it aligns with the holes of the seat cover. It can fit with seat bolts as close as 4.5″ and as far apart as 8″.
  • Does it fit for quick release hinge ?

    Yes, it should fit on a quick release hinge toilet seat. Please note that our bidets will not fit on seat covers with an inside curve in the back.
  • Does this come with a Metal T adapter or Plastic T adapter?

    Recently, we have upgraded the product with Metal T adapter.
  • Does this have two nozzles? Is it possible to adjust the stream to target the appropriate area ?

    Yes, there are two nozzles, one for the front and the other for the rear wash. You can adjust the water pressure but not the nozzle directions. The desired position is adjusted through water pressure.
  • Can this be used on a Kohler one-piece toilet ?

    It should work as long as it has a seat with regular bolts and water line connection to the tank.
  • Can it be used by a left-handed person ?

    The controls are placed on the right side and can not be adapted for left handed use.
  • Are there any specific requirements or can it fit into any toilet ?

    It fits most of the standard toilets.
  • Does this work with hard water?

    Yes, X-clean 200 works with hard water but it is subject to calcium build up without proper maintenance
  • What is the minimum input water pressure required to satisfactorily operate this ?

    Minimum 30 psi required to be fully functional
  • What is included in the box containing bidet ?

    It contains the bidet, braided hose, and a metal-T adapter
  • Can it be used on kervoit wall mounted commode ?

    Yes, it should fit.